guest service weekend

This weekend I worked at Guest Services in the morning and Food and Beverage in the afternoon on Friday and at the Tram Haus Lodge on Saturday.
From a sustainability perspective, guest services uses the most environmentally friendly practices. Guest services is where everyone picks up their lift tickets and season passes. Because RFID cards are reloadable, guests are encouraged to recycle their used RFID cards at the end of the day. The recycled cards can be used again for future guests.
From a service perspective, of course guest services is the most related. The guests go to guest services to buy lift tickets and ask questions. The people who work in guest services must be extremely knowledgeable about the mountain. Food and beverage is also important for service because you have to make sure you get the guests their food without making them wait. During a big rush, people had to wait for cheeseburgers and hot dogs for a little while but because we worked quickly, the customers didn't get angry for having to wait. The Tram Haus Lodge also revolves around customer service and even when people are being mean, you must remain nice to them. The hotel provides people with the service of a place to sleep and everyone likes to sleep comfortably so they must be treated with a smile and a friendly attitude.
Safety is most important in food and beverage than in the hotel and guest services. In f&b, there are hot grills and sharp knives. It is important to be careful and pay attention to everything you do in f&b to make sure you avoid injury. Mike showed me the best way to cut with a big knife without risking cutting myself.
Guest services and Tram Haus Lodge benefit the consumer in similar ways by offering them the service of a good experience by selling lift tickets and hotel rooms. In guest services, there are many ways to pay for a discounted lift ticket, and the workers are responsible for trying to get the guest the best price on a lift ticket. Food and beverage benefits the guest by providing them with an opportunity for some different options for lunch, so they don't have to pack their own if they don't want to.
Guest services benefits the employees  because it is where employees go to pick up their season pass. During my time there, a few of the Pump House employees stopped in to get their picture taken and pick up their season pass. The Tram Haus Lodge may benefit employees in case they need a place to stay for a night in case there was a huge snow storm or accident. Also, the valet employee benefits because he receives tips all day. Food and beverage also benefits the employees because employees get a 50% discount on food so they don't have to pack their own lunch.
All three departments benefit the shareholders because they all make money for the resort. Hotel rooms are not cheap and on weekends, guests are required to stay at least two nights, meaning that each bill is at least a couple hundred dollars up to over a thousand dollars. Guest services brings in revenue from the sale of lift tickets and food and beverage bring in revenue from hungry guests.
Next weekend I get to be in the Pump House! I'm pretty pumped!