guest services bretton woods

I was in guest services at Bretton Woods all weekend! This was the most involved I've been in any departments anywhere. I did everything from investigating lost items to taking payment and printing out lift tickets for customers. I enjoyed guest services because I got to use my customer service skills and have lots of interactions with customers!
From a sustainability perspective, guest services doesn't have any environmentally friendly policies but it is a department that brings in revenue for the mountain. People buy their lift tickets at guest services but they also redeem coupons for free tickets.
Guest service is the most important service on the mountain. Without them, people wouldn't get any questions answered and they wouldn't be able to get their lift tickets. The department is all about serving the guest.
Safety is a concern in guest services. We have the most interaction with the customers so they are able to give us their feedback. On Friday, because of the rain the previous day and the ungroomed trails, customers came to tell us how unsafe the conditions were. We were then able to pass that information along to mountain ops and they made a decision to groom some of the trails for the safety of the customer.
The guest benefited from guest services for obvious reasons. It has the word guest in the title so it must have some benefit for the guest.
Guest services benefits the employees because any questions are answered and we have things that people need such as scissors and rubber bands.
Guest services benefits the shareholder because it brings in money. It is also an opportunity to be nice to the customers and make them want to come back and keep spending money.